Client Services

Expert Client Support and Delivery End-to-End

Our Client Services team ensures the highest possible level of customer support, from the point of initial of contact, through to booking your audit, achieving certification, and beyond.

How We Can Help

The journey to certification can be complex, so our Client Services team make it as smooth as possible through their streamlined systems and procedures, honest and open communication, and expert delivery.
Client Services
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Non-Conformance Processes
Learn more about minor and major non-conformance issues.
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Complaints & Appeals
This page describes how complaints, appeals and feedback can be made to SAI Global Assurance, together with information on how a complaint, appeal or feedback is managed by us.
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Certification Register
The SAI Global Certification Registers allow you to search and identify organisations and products that have achieved certification status by SAI Global.
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Download 5 Ticks StandardsMark™
Promote your certification by displaying the 5 Ticks StandardsMark™
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Client Services
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Complaints u0026 Appeals Process Document

Complaints, Feedback and Appeals Management Process
This document defines how complaints, appeals and positive feedback shall be received and managed by Intertek SAI Global.

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Speak to an expert and find out more about how Intertek SAI Global can help you on your way to business excellence.
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